Privacy Policy

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1. Our privacy commitment

We at Hybrid Core, are strongly committed to high standards of conduct in all our business activities.  This includes protecting your privacy in accordance with the applicable privacy law. This policy describes how we will manage your personal information in an open, transparent, and lawful way.

This Privacy Policy applies to the personal information we, at Hybrid Core, collect, store, maintain and use about you as our valued customers, visitors to our websites and stores, users and contributors to social media and other digital services, and members of the public.  By using our website, engaging with us (including via social media or other channels), or otherwise acquiring any product or service from us, you agree to and accept the contents of this Privacy Policy.

2. Why do we collect and use your personal information?

When we refer to personal information, we mean information which identifies you as an individual or from which your identity can be reasonably determined.

We collect and deal with your personal information so that we can improve to assist you with your transactions with us, inform you and enhance our products, services and experience that we offer you, support our business administration and related functions, assist with any enquiries you make, meet our legal obligations, and for other reasons you might reasonably expect us to use your personal information for.

We will be unable to provide our products and services to you without your personal information.

3. What type of personal information do we collect?

When we collect and hold personal information, it may include details such as your name, address, date of birth, gender, email, telephone number, stated or likely preferences and interests and any other details reasonably related to your shopping experience.

4. How do we collect your personal information?

4.1 General collection

We may collect personal information about you during your interactions with us including when you shop with us in-store or on our websites, you make an enquiry with us and you visit or contribute to our online channels such as our websites, social media platforms and other digital services.

4.2 Cookies and other technologies

We may collect personal information about you using cookies and other technologies when you visit our websites, to create a better and more consistent shopping experience that is more personalised to you.

We use cookies which are small files stored on your device that allows our website to recognise a specific device or browser. We use cookies and other technologies to improve site functionalities (e.g. to help you navigate our website or remember your preferences), tailor advertisements to make them more relevant to you and measure the effectiveness of our marketing campaigns.

You may delete cookies that are already on your computer.  The “settings” section in your browser will provide instructions on how to locate the file or directory that stores cookies. You should be aware that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to use certain functions of our website.

4.3 Social media and other third-party websites

We use several third-party websites and social media platforms including Twitter, Instagram, LinkedIn, Facebook and YouTube.

We may make use of any information that you make public when you use any such services or platforms. Such information available for use by us may include images and text relating to us or our products, services, promotions, events.

You may be able to access other third-party websites through our websites. If the operators of those third-party websites collect information about you, we may have arrangements in place with those third parties that allows us to collect or have access to that information.

4.4 In-store surveillance

We operate 24 hour video surveillance cameras in our stores and other premises to detect and prevent theft, respond to an incident or emergency and help with the safety and security of our team members, customers and members of the public. These recordings are not monitored by any outside organisation and cameras will not be placed in areas that would unreasonably intrude on the privacy of individuals.

5. How do we use your personal information?

5.1 General use

We may use your personal information to provide our team members, communicate with you or respond to an enquiry/complaint/application, and fulfill your orders.

5.2 Direct marketing

We will use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose or if you have subsequently provided consent for your information to be used in this way.

We may contact you from time to time (by mail, telephone, email, SMS, social media platforms or any other appropriate means) with information about our products and services and our business partners, which we think may be of interest to you. We may also provide relevant marketing to you whether directly or through online advertisement networks or other third parties services such as those operated by Google, based on your browsing activities, information collected by surveys, website analytics, online behavioural advertising, and other means.

You have the option to choose not to receive direct marketing communications from us by ‘opting-out’. Each of our direct marketing materials will tell you how to do this and we will comply with your request within a reasonable timeframe.

5.3 Sharing your personal information

We may need to disclose your personal information to third parties who perform functions or services in connection with our business, such as delivery; product repair or recall; payment processing; marketing; banking; mailing functions; gateway provision; insurance; document management; information technology services including data storage, hosting and security; employment matters; for operation of our websites; or where we are otherwise required to by law. We may also disclose personal information to our related companies, and to other third parties where you have specifically consented to the disclosure of information to those third parties.

5.4 Overseas disclosure of your personal information

Some of our third-party service providers have operations overseas or are located overseas. For them to provide their services to us (e.g. storage and processing of our data, collection of personal information in a different country to your location), we may have to send your personal information overseas. Before we do so, we will take reasonable steps to ensure that our third-party service providers do not breach the relevant privacy laws in relation to your personal information.

We will ensure that any overseas sharing of personal information is done in a way which requires compliance with privacy and security industry standards, both during transit and at the overseas destination.

Due to the number of third-party services providers which we engage with from time to time, it is not practicable to provide an exhaustive list of every country where your personal information may be sent.

6. How do we secure your personal information?

6.1 Our websites

Even though our websites are professionally hosted and operate in a secure environment, there is always a risk in transmitting your personal information via the Internet. To make sure you are accessing a secure server, please check for the unbroken key or closed lock symbol generally located either at the bottom left or top right of your browser window. You can also check this by looking at the URL. If the URL is secure, then the first characters will read ‘https’ rather than just ‘http’.

We are compliant with the Payment Card Industry Data Security Standard (PCI DSS) which is an information security standard for organisations that handle credit card data. This means that your credit card details will be handled using secure processes when you shop with us online and in-store. However, please do not enter any credit card details when contacting us via email or through our website “Contact Us” form. Credit card details will not be encrypted in these situations and will not be secured.

6.2 Security of your personal information

We will take reasonable steps to protect your personal information, including from misuse, interference and unauthorised access or disclosure. We always require our team members to adhere to our internal information security policies to safeguard your personal information.

We may destroy or de-identify the information, If we no longer need your personal information.

If we are aware that your information has been subjected to unauthorised access, we will report such breach as required by law promptly to you.

We hold personal information in several ways, including:

as part of customer records and other electronic documents which are stored in our information technology systems and servers or those operated by third parties who provide services to us in connection with our business; and by securely storing hard copy documents at our various premises and using third party document management and archiving services.

6.3 Remaining anonymous

When practicable, you may choose not to identify yourself when dealing with us. You also may elect to use a pseudonym to protect your identity.

7. How do you access and correct your personal information?

If you wish to access or correct any of your personal information we hold, please contact our Privacy Officer at our Auckland office. We will provide you with access to your personal information in a reasonable period of time, except in limited circumstances (such as if the access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others).

Before we provide you with access to your personal information, we will require proof of identity. Please provide as much detail as you can about the information you are requesting, to help us retrieve it. If we refuse your request or are unable to provide you with access to your personal information or are unable to provide it in the manner requested by you, we will provide a written response outlining our reasons.

There could be situations that your personal information that we hold will become outdated. Please immediately advise us of any change to your personal information and we will amend our records accordingly.

8. Obtaining a copy of this policy

This Privacy Policy, as updated from time to time, is available on our website. If you need a copy of this Privacy Policy in a different form, please ask us and we will try to meet your request. If we make any changes to this Privacy Policy, we will place the updated policy on our website.


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