Our Warranty Policy
At Hybrid Core, we take great pride in the quality of our products and the satisfaction of our customers. While we expect you to experience years of trouble-free operation using our products, under normal conditions, we understand that there can be some deviations to the normal operation very rarely. In the case of such an unlikely event, please refer to our warranty policy below.
Hybrid Core warrants its products to be free from defects in material and/or workmanship under normal use for the intended purpose of the product.
This warranty covers the hybrid battery only. The warranty period is limited from the original date of purchase until the expiration of the warranty term, as noted on the invoice / sales receipt.
The warranty is not prorated. However, the warranty is bounded to a defined time period, there is no limit on mileage as long as the warranty is valid.
The warranty can be transferred to a new owner within thirty (30) days of the vehicle being sold, as confirmed by the official ownership transfer of the vehicle. The new owner of the vehicle will need to submit a copy of the ownership transfer and few additional required details to us within the 30-day period.
Hybrid Core charges a service fee for any warranty transfers beyond the 30-days. However, it is up to Hybrid Core to decide, on its sole discretion and on a case-by-case basis, whether to permit a warranty transfer. In addition, warranty terms will neither be extended nor restarted.
The warranty will be void if there are any mis-handling or attempt to sell the battery to a third-party separately from the vehicle.
If the battery is found to be defective in material, workmanship or installation by Hybrid Core during the warranty period, we will issue a replacement based on the reported Diagnostic Trouble Codes (DTC) that relate to an HV or IMA battery failure. This replacement service includes the default installation procedure provided by Hybrid Core.
Batteries shipped to customers or third-party installers and replaced under warranty are not eligible for free installation or subject to reimbursement for labour costs.
This warranty does not cover conditions that are not anticipated or those beyond the control of Hybrid Core. Such instances include premature failure of the battery due to engine and/or other systems malfunctions on a hybrid vehicle. For example, the loss of engine function can occur leaving the vehicle to run on battery power alone thereby weakening the battery to the point of failure.
This warranty excludes failure from the following instances:
- Improper installations, except those done by our own certified/trained Hybrid Core technicians.
- Products being held in storage for a period exceeding thirty (30) days, regardless of whether they are stored inside or outside the vehicle.
- Any damage caused after delivery of the battery to the customer, or damages caused by shipping, if the battery is accepted at delivery and damage is not documented with the carrier.
- Any tampering, removal, or damage to the warranty labels.
- Any modifications or bypass of vehicle systems that are not in line with the manufacturer’s specifications.
- Installation of the battery into any vehicle besides the one it is specified for.
- Poor vehicle maintenance or vehicle conditions that may cause premature failure of the battery.
- Any other environment condition such as excessive heat or flooding
Warranty Service Requests
In case of any product failure or deviation, contact our customer support team within five (5) days of the first knowledge of defect in order to be advised on further actions.
Hybrid Core requires the provision of trouble codes (OBDII) before issuing a Warranty Service Order. The report must contain the retrieved codes, the vehicle’s VIN, the date and name of the shop or business that retrieved the codes for it to be accepted.
All Diagnostic Trouble Codes (DTCs) must be reported. Failure to do so leads Hybrid Core at liberty to charge additional fees. Reported Diagnostic Trouble Codes (DTCs) will be verified by our technicians to ensure they match the reported codes. If they do not match, the in-shop diagnostics fee will be factored.
Executing a Warranty Claim
To perform a warranty claim, please fill in the information at the end of this policy. Once you are done sign and proceed to submit it to Hybrid Core by email. Hybrid Core shall make any repairs, replacements, or corrections to the defective item, within a reasonable time period.
By accepting this product, you hereby waive and release any claim now or hereafter existing against Hybrid Core, its employees, officers, directors, agents, and customers, on account of any and all claims, demands, suits, causes of action and all legal proceedings, whether civil or criminal, damages, losses, liabilities (including, but not limited to, strict liability in tort), obligations, penalties, judgments or fines and other sanctions, and any costs and expenses in connection therewith, including legal fees and expenses of whatever kind and nature, which may result from or arise out of injury to or death or loss or damage to property or the loss of use of any property which may result from or arise out of the possession, condition, use or operation or failure of this product.
This limited warranty represents the total liability of Hybrid Core for any battery. All other warranties implied by state law applicable to the battery shall be limited to the warranty
period stated on the sales receipt. Hybrid Core makes no other warranties, expressed or implied, including the implied warranties of merchantability or fitness for a particular purpose.
Thank you for reading our warranty policy.